By registering you confirm that you are of legal age, that the information you provide is correct and that you will use the platform in accordance with the laws that apply where you are.
Acceptance and scope
These terms govern access to and use of Fortuna SJK. By creating an account, accessing the platform or using its services, you confirm that you have read and accept these terms together with the Privacy Policy.
Product availability may vary depending on the territory, provider restrictions and applicable rules. It is the user’s responsibility to check that using the platform is allowed where they are.
Eligibility
- You must be at least 18 years old and of the legal age required where you live.
- You must register true, complete and up-to-date information.
- You may not use another person’s account or allow third parties to use yours.
- We may request additional information to verify identity, age, location or ownership of payment methods.
Account and security
You are responsible for keeping your password secret and for reviewing the activity of your account. You must report any unauthorised access through the official Fortuna SJK channels and change your password immediately.
We may limit or suspend an account when there are reasonable signs of fraud, abuse, duplicate accounts, breach of these terms or a risk to the security of the platform.
Games and providers
Games may be operated by external providers. Their rules, paytables and results are part of each product and should be reviewed before playing. A game may be withdrawn temporarily for maintenance or provider changes.
The technical and transaction records of Fortuna SJK and of the provider will be used to review discrepancies, interrupted rounds or claims related to a game session.
Funds, bonuses and promotions
Deposits, bonuses and wagering requirements may be subject to limits, checks and additional conditions shown before you confirm the operation or accept the promotion. Withdrawal rules and limits are set out in the Withdrawals section.
A promotion may have a validity period, eligible games, different contributions per category and release requirements. If a specific condition contradicts a general rule, the condition published for that promotion prevails.
Withdrawals
Withdrawals are requested from the cashier or agent who manages your account, who deducts the amount from your balance and pays it to you. If you deposited in cryptocurrency, you can also request it from My profile → Withdraw, stating the cryptocurrency and your wallet address.
Limits are set in US dollars (USD) and applied as their equivalent in your wallet currency (Colombian pesos), using the current exchange rate that the platform uses to value balances, which is updated daily. You can see your limits already converted to your currency in My profile → Withdraw.
- Minimum per withdrawal: USD 20.
- Maximum per withdrawal: USD 5,000.
- Maximum per day, per player: USD 10,000. A day runs from 00:00 to 23:59, Colombia time (UTC−5).
- Maximum per calendar month, per player: USD 50,000, based on Colombia time.
- Paid and pending withdrawals count towards the daily and monthly maximums; rejected withdrawals do not.
- Payout time: up to 72 business hours from the request. Every withdrawal is reviewed manually before it is paid.
- Identity verification: we may ask you for an identity document at any time before paying a withdrawal, and it is mandatory for withdrawals of USD 1,000 or more. To get verified, show your document to your cashier or agent; a Fortuna SJK administrator then records the verification on your account. Until your identity is verified, those withdrawals are not paid.
- Fees: Fortuna SJK does not charge a fee for withdrawals. For cryptocurrency withdrawals, the network fee is paid by the player and deducted from the amount sent.
- Large winnings: winnings above these limits are paid in instalments, over several withdrawals, within the per-withdrawal, daily and monthly maximums.
- Bonuses: the balance of an active bonus cannot be withdrawn until its wagering requirement (rollover) is met.
- We may hold or reject a withdrawal while we review signs of fraud, use of third-party accounts or breach of these terms. If a request is rejected, the amount is returned to your balance.
Responsible gaming
Fortuna SJK is a form of entertainment, not a source of income. Do not play with money meant for essential needs and do not try to recover losses by increasing your risk.
If gambling stops being a controlled activity, stop using the platform and see the Responsible Gaming section for immediate measures.
Changes and validity
We may update these terms to reflect changes in products, security, providers or regulatory requirements. The version published on this page applies from the update date shown.
These terms are also available in Spanish. If the two versions differ, the Spanish version prevails.